At pk165, your personal data belongs to you. This Privacy Policy explains precisely what information we collect when you use the pk165 platform, why we collect it, how it is stored and protected, and what rights you have over it. We believe in plain-language transparency — no hidden clauses, no selling your data to third parties. Full stop.
All personal and financial data on pk165 is encrypted in transit using TLS 1.3 and at rest using AES-256. KYC documents are stored in isolated, access-controlled environments with strict internal permissions.
pk165 does not sell, rent, or trade your personal data to any third party for commercial gain. We share data only with essential service providers — payment processors, KYC verifiers — under strict data-processing agreements.
You have the right to access, correct, and request deletion of your personal data held by pk165 at any time. Submit a request through your Account settings or contact our support team directly.
pk165 uses cookies strictly for platform functionality, session management, and aggregated analytics. We do not use third-party advertising cookies or cross-site tracking technologies on our platform.
We only keep your data for as long as is necessary for the purpose it was collected or as required by applicable law and our licensing obligations. Account closure triggers a structured data retention review.
Promotional emails and SMS notifications from pk165 are always opt-in. You can unsubscribe from marketing communications at any time via your Account notification settings — no questions asked.
pk165 ("we," "us," "our") operates the online casino and sports betting platform available at pk165.org. We are the data controller in respect of all personal data collected from Players and visitors through the pk165 platform. As data controller, we determine the purposes and means of processing your personal information in connection with the services we provide.
This Privacy Policy applies to all individuals who:
This policy should be read together with the pk165 Terms and Conditions, which also contain provisions relevant to how your data is handled in the context of specific platform activities such as KYC verification and responsible gaming tools.
pk165 collects personal data only to the extent necessary to provide a safe, compliant, and functional gaming service. The categories of data we collect are described below.
When you create a pk165 Account, we collect: your full legal name, date of birth, residential address (including city — for example, Karachi, Lahore, Islamabad, or Faisalabad), email address, and mobile phone number. This data is necessary to create and manage your Account and to comply with our identity verification obligations.
As part of our Know Your Customer (KYC) compliance programme, we may request copies of government-issued identity documents such as your CNIC (Computerised National Identity Card), passport, or driver's licence. We may also request proof of address and, in some cases, proof of source of funds. These documents are processed by our KYC service provider and stored in an encrypted, access-controlled document vault.
We collect records of all deposit and withdrawal transactions, including the payment method used (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction amounts in PKR, transaction timestamps, and reference numbers. pk165 does not store full payment card numbers or mobile wallet PINs — payment authentication is handled directly by the respective payment provider.
We maintain records of your gaming activity on pk165, including game sessions, bet amounts, win/loss outcomes, bonus usage, and betting market selections. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
When you access pk165, our systems automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud prevention, and platform performance analytics.
If you contact pk165 support via live chat or email, we retain records of those communications — including the content of messages, timestamps, and any attachments — for the purpose of resolving your query and for quality assurance.
pk165 uses your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, device data |
| Identity and age verification (KYC) | Registration data, KYC documents |
| Processing deposits and withdrawals | Financial data, registration data |
| Game and bet history management | Gameplay and betting data |
| Fraud detection and AML compliance | Financial data, technical data, KYC data |
| Customer support and dispute resolution | Communications data, account data |
| Responsible gaming monitoring | Gameplay data, registration data |
| Platform security and abuse prevention | Technical data, device data |
| Regulatory and licensing compliance | All applicable data categories |
| Marketing communications (opt-in only) | Registration data, gameplay preferences |
| Platform improvement and analytics | Technical data (aggregated, anonymised) |
pk165 does not use your personal data for automated decision-making that produces legal effects or similarly significant consequences without human review, except as disclosed in the context of AML screening where automated flags are always reviewed by a compliance team member.
pk165 processes your personal data under the following legal bases, depending on the purpose of processing:
pk165 shares personal data with the following categories of third-party service providers, strictly to the extent necessary to deliver the pk165 service:
pk165 may disclose personal data to regulatory authorities, law enforcement agencies, or licensing bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, remember user preferences, and provide aggregated analytics data to site operators.
pk165 uses the following categories of cookies:
pk165 does not use third-party advertising cookies, social media tracking pixels, or any cross-site tracking technologies that would allow external companies to build a profile of your browsing behaviour across different websites.
You can control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent you from logging into or using the pk165 platform. Disabling analytics or functional cookies will not affect your ability to play but may reduce the personalisation of your experience.
pk165 implements a multi-layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
pk165 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:
Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be associated with you.
You have the following rights in respect of personal data held by pk165. To exercise any of these rights, please contact our support team via live chat or email at [email protected].
The pk165 platform is strictly for adults aged 21 years and over. pk165 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration, and our KYC programme includes age verification as a mandatory step before withdrawals are processed.
If pk165 becomes aware that personal data has been collected from an individual under the age of 21, that Account will be immediately suspended, the data reviewed, and where no legal obligation requires its retention, it will be deleted. If you believe that a minor may have registered on pk165, please contact our support team immediately at [email protected] — we take this seriously and will investigate promptly.
pk165 operates under an international gaming licence framework. Some of the service providers we use — including cloud infrastructure partners and KYC verification services — may process or store data in jurisdictions outside Pakistan. Where such international transfers occur, pk165 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.
These safeguards may include:
Details of specific international data transfers can be requested from our support team.
pk165 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events, and platform updates. We will only send marketing communications where you have given explicit opt-in consent, either during registration or through your Account notification settings.
Every marketing email from pk165 includes an unsubscribe link. SMS messages include opt-out instructions. You can also manage all communication preferences at any time from the Notifications section of your pk165 Account settings.
Withdrawing marketing consent does not affect your ability to receive service-related communications — such as deposit confirmations, withdrawal notifications, security alerts, or KYC requests — which are sent on the basis of contractual necessity and cannot be opted out of while your Account remains active.
pk165 reserves the right to update this Privacy Policy at any time. Where a change is material — meaning it could reasonably affect how your data is collected, used, or protected — we will provide at least 14 days' advance notice by displaying a prominent notice on the pk165 platform and, where possible, by emailing your registered address.
The "Last Updated" date at the top of this policy will always reflect the most recent revision. We recommend reviewing this page periodically. Your continued use of pk165 following any update constitutes acceptance of the revised policy. If you disagree with a material change, you may close your Account in accordance with the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your data has been handled, please contact the pk165 support team through any of the following channels:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or gaming regulatory body in the jurisdiction in which pk165 holds its operating licence. Our support team can provide further details on the applicable authority upon request.
Now that you know exactly how pk165 handles your data, explore the platform with total peace of mind. AES-256 encryption, zero data sales, and a 24/7 Pakistani support team — all backed by transparent policies. 21+ only.